Ready-to-use WhatsApp messages for welcomes, support, orders, appointments, follow-ups and offers. Copy one, personalise it, and send.
Personalise before you send. Highlighted text in [square brackets] is a placeholder. Fill in the details below or replace them yourself after copying. If you message customers through the WhatsApp Business API outside the 24-hour reply window, the message must use a template approved by WhatsApp.
Showing 30 of 30 templates
Welcome messages
Hi [Customer Name], welcome to [Business Name]! 👋 Thanks for getting in touch. I'm [Agent Name], and I'm here to help with anything you need. Just reply to this message with your question and we'll take it from there.
Welcome messages
Hello [Customer Name], thanks for joining the [Business Name] updates list. You'll hear from us only when we have something worth sharing, such as new arrivals, useful tips and occasional offers. Reply STOP at any time to opt out.
Welcome messages
Hi [Customer Name], thanks for messaging [Business Name]. We're away right now but we'll reply when we reopen at [Time] on [Date]. If your question is urgent, please mention it in your message and we'll prioritise it.
Welcome messages
Welcome aboard, [Customer Name]! 🎉 Here's how to get started with [Business Name]: 1. Tell us what you're looking for 2. We'll share the best options for you 3. Confirm and we'll handle the rest What would you like help with first?
Welcome messages
Hi there! This is [Agent Name] from [Business Name]. Thanks for reaching out from our website. Could you tell us a little about what you're looking for? That way we can point you to the right person straight away.
Customer support
Hi [Customer Name], we've received your request and logged it under reference [Ticket Number]. A member of our team will review it and get back to you by [Date]. You don't need to do anything else for now.
Customer support
Hi [Customer Name], thanks for explaining the issue. To help us fix it quickly, could you share: • A short description of what happened • A screenshot or photo, if you have one • The date and time it first occurred Thanks, [Agent Name]
Customer support
Good news, [Customer Name]! We've resolved the issue you reported (ref [Ticket Number]). Please take a look and let us know if everything is working as expected. If not, reply here and we'll pick it straight back up.
Customer support
Hi [Customer Name], we're sorry for the wait. Your request is taking longer than we expected and that isn't the service we want to give you. We're working on it now and will update you by [Time] today. Thank you for your patience.
Customer support
Hi [Customer Name], it was great to help you today. On a scale of 1 to 5, how would you rate your support experience with [Business Name]? Just reply with a number. If anything could have been better, we'd love to hear it.
Orders & updates
Thank you for your order, [Customer Name]! ✅ Order number: [Order Number] Order total: [Amount] Expected delivery: [Date] We'll message you again when it ships.
Orders & updates
Hi [Customer Name], your order [Order Number] is on its way! 📦 Track it here: [Tracking Link] Expected delivery: [Date] Reply to this message if you need any help.
Orders & updates
Hi [Customer Name], your order [Order Number] is out for delivery today. Please keep your phone nearby in case the courier needs to reach you. The estimated arrival window is around [Time].
Orders & updates
Hi [Customer Name], a quick update on order [Order Number]. Unfortunately it's running behind schedule and will now arrive by [Date]. We're sorry for the inconvenience. If that date doesn't work for you, reply here and we'll look at the options.
Orders & updates
Hi [Customer Name], we noticed the payment for order [Order Number] hasn't gone through yet. You can complete it here: [Payment Link] We'll hold your items until [Date]. Let us know if you'd like help with anything.
Appointment reminders
Hi [Customer Name], your appointment with [Business Name] is confirmed. 🗓️ Date: [Date] Time: [Time] Location: [Address] If you need to change it, just reply to this message.
Appointment reminders
Hi [Customer Name], a friendly reminder that you have an appointment with us tomorrow, [Date] at [Time]. Reply YES to confirm or let us know if you need to reschedule.
Appointment reminders
Hi [Customer Name], we're looking forward to seeing you today at [Time]. Please arrive about 10 minutes early. Our address is [Address]. See you soon!
Appointment reminders
Hi [Customer Name], we need to reschedule your appointment on [Date] and we're sorry for the change. Would [New Date] at [Time] work for you? If not, let us know a time that suits you and we'll make it happen.
Appointment reminders
Hi [Customer Name], we missed you at your appointment today. We hope everything is okay. Would you like to book a new time? Reply with a day that works for you and we'll find a slot.
Follow-ups
Hi [Customer Name], this is [Agent Name] from [Business Name]. I wanted to check that you received the details we sent about [Product or Service]. Happy to answer any questions or walk you through the options.
Follow-ups
Hi [Customer Name], just following up on my earlier message. No rush at all. If now isn't the right time, tell me when would suit you better and I'll check back then.
Follow-ups
Hi [Customer Name], thanks again for your recent order [Order Number]. We hope you're enjoying it! 😊 If you have a minute, we'd really value your feedback. Is there anything we could do better?
Follow-ups
Hi [Customer Name], I'm following up on the quote we shared on [Date]. Do you have any questions, or would you like us to adjust anything? We're glad to update it to suit your needs.
Follow-ups
Hi [Customer Name], it's been a while since we last spoke and we wanted to say hello from [Business Name]. Is there anything we can help you with? We'd love to hear how things are going.
Promotions & offers
Hi [Customer Name], here's a little something from [Business Name]. 🎁 Use code [Discount Code] to get [Discount] off your next order. Valid until [Date]. Reply to this message if you'd like help choosing.
Promotions & offers
Hi [Customer Name], something new just arrived at [Business Name]: [Product Name]. ✨ You can take a look here: [Link] Want a recommendation? Just reply and we'll help.
Promotions & offers
Hi [Customer Name], our [Sale Name] starts on [Date]! Expect great prices across our range for a limited time. Reply YES and we'll send you the highlights first.
Promotions & offers
Happy birthday, [Customer Name]! 🎂 To celebrate, enjoy [Discount] off at [Business Name] with code [Discount Code] until [Date]. We hope you have a wonderful day.
Promotions & offers
Good news, [Customer Name]! The item you asked about, [Product Name], is back in stock at [Business Name]. Stock can move quickly, so reply here if you'd like us to reserve one for you.
