WappCloud vs. Gallabox
Gallabox and WappCloud both offer WhatsApp automation for growing teams. They bill differently: Gallabox splits your bill into a plan, prepaid message credits and AI credits, while WappCloud has Meta bill WhatsApp usage directly to you.
This comparison focuses on billing model, team seats and refund terms, taken largely from Gallabox's own documentation. Facts last checked 17 October 2026.
WappCloud and Gallabox, feature by feature
Only facts we could verify from official pages. Where we couldn't, the row says so.
| Feature | WappCloud | Gallabox |
|---|---|---|
| Current plans | Yes Starter, Growth, Pro and Enterprise (custom). | Yes Basic, Essential and Advanced. Older Starter, Team, Growth, Scale and Pro plans are legacy and no longer sold. |
| Team members | Partly Agent logins: up to 3 (Growth), 5 (Pro), 15 (Enterprise). Starter doesn't list a limit. | Yes Unlimited team members on every plan; no per-user charge. |
| WhatsApp message fees | Yes Billed by Meta directly to your payment method; WappCloud states zero markup. | Partly Billed separately and deducted from a prepaid Message Credits wallet. |
| Free service conversations | Yes Unlimited free service conversations on all plans. | Partly Unlimited conversations are processed on every plan; WhatsApp per-message charges still apply. |
| AI usage | Not verified The plan table lists chatbot integrations but no AI-credit allowance. | Yes Monthly AI credits per plan: 500 (Basic), 2,000 (Essential), 8,000 (Advanced). Extra usage is topped up through an AI Wallet. |
| Annual plan refunds | Not verified See WappCloud's refund policy page for terms. | Partly Annual plans may get a prorated refund on early cancellation via support; monthly plans are non-refundable once charged. |
Current plans
WappCloud
Starter, Growth, Pro and Enterprise (custom).
Gallabox
Basic, Essential and Advanced. Older Starter, Team, Growth, Scale and Pro plans are legacy and no longer sold.
Team members
WappCloud
Agent logins: up to 3 (Growth), 5 (Pro), 15 (Enterprise). Starter doesn't list a limit.
Gallabox
Unlimited team members on every plan; no per-user charge.
WhatsApp message fees
WappCloud
Billed by Meta directly to your payment method; WappCloud states zero markup.
Gallabox
Billed separately and deducted from a prepaid Message Credits wallet.
Free service conversations
WappCloud
Unlimited free service conversations on all plans.
Gallabox
Unlimited conversations are processed on every plan; WhatsApp per-message charges still apply.
AI usage
WappCloud
The plan table lists chatbot integrations but no AI-credit allowance.
Gallabox
Monthly AI credits per plan: 500 (Basic), 2,000 (Essential), 8,000 (Advanced). Extra usage is topped up through an AI Wallet.
Annual plan refunds
WappCloud
See WappCloud's refund policy page for terms.
Gallabox
Annual plans may get a prorated refund on early cancellation via support; monthly plans are non-refundable once charged.
Pricing: three bills versus one
On Gallabox your total is made of a plan fee, a prepaid Message Credits wallet and optional AI credits. On WappCloud the plan fee is separate from the WhatsApp fees Meta bills you directly.
WappCloud
India (₹) plansStarter
Shown as Free on the Pricing page, with ₹699/month crossed out
Free
Growth
₹999/mo when billed yearly
₹1,499/month
Pro
₹1,750/mo when billed yearly
₹2,499/month
Enterprise
Custom
Beyond the plan fee
- WhatsApp message fees: Meta bills API usage straight to your own payment method. WappCloud states there is no markup on Meta's rates. The Pricing page lists Meta's India per-message fee as ₹0.86 (marketing) and ₹0.11 (utility).
- Service conversations: Listed as unlimited and free on every plan.
India (₹) plans shown. Yearly prices are per month, billed yearly. Other regions have their own price list on the Pricing page.
Gallabox
- See live price ↗
Basic
1 channel · 500 AI credits/month
- See live price ↗
Essential
API call node, CRM integrations · 2,000 AI credits/month
- See live price ↗
Advanced
GPT Dialog and Knowledge Base · 8,000 AI credits/month
Beyond the plan fee
- WhatsApp message charges: Marketing, utility and authentication charges are deducted from your prepaid Message Credits wallet, not included in the plan.
- AI credits beyond the allowance: Topped up separately through the AI Wallet.
- Team members: Unlimited on every plan, with no per-user fee.
Monthly or annual billing. Downgrades apply at the end of the billing period without a prorated refund. After cancellation, data is kept for 30 days.
Beware of outdated Gallabox price lists
Many third-party comparison sites still quote Gallabox's Growth, Scale and Pro prices. Gallabox's documentation says those are now legacy plans, replaced by Basic, Essential and Advanced. We link to Gallabox's live pricing page instead of repeating numbers that may be stale.
Customer support and account terms
Gallabox documents email and chat support with priority for its top plan. WappCloud lists live chat on all plans and email and phone from Growth.
WappCloud
- Yes
Live chat
Listed on every plan, including Starter.
- Yes
Email & phone
Listed from the Growth plan upwards.
- Yes
Dedicated account manager
Listed on Growth, Pro and Enterprise.
- No
24x7 priority support
Not offered on any plan, per the Pricing page.
- Not verified
Published response-time targets
None published on the Pricing page.
Gallabox
- Yes
Channels
Email and chat on every plan.
- Yes
Priority support
Included on the Advanced plan.
- Partly
Refunds and cancellation
Monthly plans non-refundable once charged. Annual plans may be eligible for a prorated refund; cancellation is handled through support.
- Not verified
Published response-time targets
None found in the billing documentation.
There's no single right answer
The better platform depends on your team size, message volume and how much support you expect.
Gallabox may suit you if…
- You have a large team and want unlimited members without paying per seat.
- You plan to lean on built-in AI features and want a clear monthly credit allowance.
- You're comfortable funding a prepaid message wallet and tracking plan, message and AI spend separately.
WappCloud may suit you if…
- You'd rather have Meta bill WhatsApp usage straight to your own payment method, with no platform markup.
- You want one plan fee plus Meta's own charges, instead of a prepaid wallet.
- You'd like to start on a Starter plan shown as Free and upgrade as volume grows.
Common questions about WappCloud
How does WappCloud bill WhatsApp message fees?
Meta bills WhatsApp API usage directly to your own payment method, and WappCloud states it adds no markup to Meta's rates. The Pricing page lists Meta's India per-message fee as ₹0.86 for marketing and ₹0.11 for utility messages, and service conversations are listed as unlimited and free on every plan.
Does WappCloud offer AI chatbots and automation?
Chatbot integrations are listed as up to 2 on Growth, up to 5 bots on Pro and unlimited on Enterprise, and Growth lists up to 5 custom auto-replies. WappCloud describes its WhatsApp chatbot as buildable with no coding required, and its AI WhatsApp chatbot feature as handling customer conversations 24/7, from structured flows to AI-driven replies.
How many team members and agent logins does WappCloud include?
Agent logins and role management are listed as up to 3 on Growth, up to 5 on Pro and up to 15 on Enterprise. The Shared Team Inbox is listed on every plan and lets you create teams and assign chats to the right team members.
Can I sell and accept payments on WhatsApp with WappCloud?
WhatsApp Commerce is listed on the Pro and Enterprise plans, and lets customers browse products and place orders in WhatsApp. WappCloud's WhatsApp Payments feature supports UPI, Net Banking and credit or debit cards, with payment links sent through live chat, chatbots or broadcasts.
Does WappCloud have an API, and what are the limits?
Yes. API access is listed as 1,000 API calls a month on Growth and 5,000 a month on Pro and Enterprise, with API reports from Pro. The Pricing page also lists a separate Connect Plus offering for development teams building on direct API access (₹699/month, or ₹630/month billed yearly) covering sending WhatsApp messages, template and analytics APIs and incoming-message webhooks, with 1 integration and 5,000 API calls a month.
Do I need Meta approval, and does WappCloud help with setup?
Yes, you need Meta approval to use the WhatsApp Business API and your business must comply with Meta's Commerce Policy. WappCloud's pricing FAQ says all plans include official WhatsApp Business API access and that its team guides you through Meta verification, setting up your WhatsApp number and creating your first message templates. The plan table lists Free Onboarding & Setup on Enterprise.
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