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Compare WhatsApp Business platforms

WappCloud vs. Wati

Both are WhatsApp Business API platforms with a shared inbox, broadcasts and automation. The practical differences are in how each one charges — per seat, per message, per plan — and in what support comes with each tier.

This comparison focuses on pricing structure and support tiers, where the two platforms differ most. Facts last checked 17 October 2026.

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At a glance

WappCloud and Wati, feature by feature

Only facts we could verify from official pages. Where we couldn't, the row says so.

WhatsApp message fees

WappCloud

Yes

Billed by Meta directly to your payment method; WappCloud states zero markup.

Wati

Partly

Charged per Wati's own rate card, which varies by marketing, utility and authentication messages, on top of the plan fee.

Free trial

WappCloud

Partly

No trial period listed; the Starter plan is shown as Free on the Pricing page.

Wati

Yes

7-day free trial with zero setup fees.

Team seats

WappCloud

Partly

Agent logins: up to 3 (Growth), 5 (Pro), 15 (Enterprise). Starter doesn't list a limit.

Wati

Partly

3 users included on Growth, 5 on Pro and Business. Extra users on Pro and Business are billed per user per month.

Free service conversations

WappCloud

Yes

Unlimited free service conversations on all plans.

Wati

Not verified

Not confirmed on Wati's own pricing page; check Wati's rate card.

Automation allowance

WappCloud

Partly

Chatbot integrations: up to 2 (Growth), up to 5 (Pro), unlimited (Enterprise).

Wati

Partly

2,000 free automation triggers a month on Pro, 5,000 on Business.

Shopify integration

WappCloud

Yes

Shopify, WooCommerce and IndiaMART integration listed from Growth.

Wati

Partly

Requires a separate Shopify add-on, listed at $4.99/month.

Priority / 24x7 support

WappCloud

No

No 24x7 priority tier on any plan.

Wati

Yes

24x7 email and chat on Pro; priority 24x7 with a dedicated Customer Success Manager on Business.

YesPartlyNoNot verified
Pricing

Pricing: how each platform charges

The plan fee is only part of the bill. What changes the total is seats, message fees and add-ons, so each is broken out below.

WappCloud

India (₹) plans

  • Starter

    Shown as Free on the Pricing page, with ₹699/month crossed out

    Free

  • Growth

    ₹999/mo when billed yearly

    ₹1,499/month

  • Pro

    ₹1,750/mo when billed yearly

    ₹2,499/month

  • Enterprise

    Custom

Beyond the plan fee

  • WhatsApp message fees: Meta bills API usage straight to your own payment method. WappCloud states there is no markup on Meta's rates. The Pricing page lists Meta's India per-message fee as ₹0.86 (marketing) and ₹0.11 (utility).
  • Service conversations: Listed as unlimited and free on every plan.

India (₹) plans shown. Yearly prices are per month, billed yearly. Other regions have their own price list on the Pricing page.

Wati

Beyond the plan fee

  • WhatsApp message fees: Billed per Wati's rate card and varying by message category, separate from the plan fee. Compare it with Meta's published rate for your country before committing.
  • Extra seats: Pro and Business include 5 users; additional users are charged monthly ($24 and $69 on the USD price list).
  • Add-ons: Shopify integration is a separate add-on at $4.99/month.

Wati offers monthly and annual billing. Its pricing page says annual plans carry a discount and include onboarding support. Cancellation carries no fee, but payments are not refunded.

Why Wati's plan prices aren't shown here

Wati's plan prices are loaded dynamically and vary by region and billing term, and third-party sites quote conflicting figures. Rather than risk showing a wrong number, we link to Wati's live pricing page. Seat, add-on and billing terms above come from that page.

View WappCloud's full pricing and plan comparison →
Support

Customer support: what each plan includes

Wati ties support hours and channels to the plan you buy. WappCloud lists channels per plan but doesn't publish response-time targets.

WappCloud

  • Yes

    Live chat

    Listed on every plan, including Starter.

  • Yes

    Email & phone

    Listed from the Growth plan upwards.

  • Yes

    Dedicated account manager

    Listed on Growth, Pro and Enterprise.

  • No

    24x7 priority support

    Not offered on any plan, per the Pricing page.

  • Not verified

    Published response-time targets

    None published on the Pricing page.

Wati

  • Partly

    Growth

    Email support 24x5 (English and Portuguese) with a basic SLA.

  • Yes

    Pro

    Email and chat, 24x7, with standard SLAs.

  • Yes

    Business

    Priority email and chat, 24x7, plus a dedicated Customer Success Manager.

  • Partly

    Onboarding

    Included with annual subscriptions; dedicated onboarding is a custom one-time fee otherwise.

We list support channels and tiers only as documented. We haven't measured real-world response times for either platform.
Which fits your business?

There's no single right answer

The better platform depends on your team size, message volume and how much support you expect.

Wati may suit you if…

  • You need documented 24x7 support and SLAs, or a dedicated Customer Success Manager on the Business plan.
  • You want a 7-day trial before paying anything.
  • You expect to automate heavily and want a published trigger allowance per plan.

WappCloud may suit you if…

  • You want Meta to bill API usage directly to you, with no markup on WhatsApp message fees.
  • You'd like to start on a Starter plan shown as Free and upgrade as volume grows.
  • You sell in India and want ₹ pricing with Shopify, WooCommerce and IndiaMART integration from Growth.
FAQ

Common questions about WappCloud

What plans does WappCloud offer and how much do they cost?

The Pricing page lists four plans for India: Starter (shown as Free, with ₹699/month crossed out), Growth at ₹1,499/month (₹999/month when billed yearly), Pro at ₹2,499/month (₹1,750/month when billed yearly) and Enterprise on custom pricing. Other regions have their own price list on the Pricing page.

How does WappCloud bill WhatsApp message fees?

Meta bills WhatsApp API usage directly to your own payment method, and WappCloud states it adds no markup to Meta's rates. The Pricing page lists Meta's India per-message fee as ₹0.86 for marketing and ₹0.11 for utility messages, and service conversations are listed as unlimited and free on every plan.

How many team members can use WappCloud?

Agent logins and role management are listed as up to 3 on Growth, up to 5 on Pro and up to 15 on Enterprise. The Shared Team Inbox is listed on every plan and lets you create teams and assign chats to the right team members.

What support does WappCloud include?

Live chat support is listed on every plan, including Starter. Email and phone support and a dedicated account manager are listed from the Growth plan upwards. 24x7 priority support isn't offered on any plan, and no response-time targets are published on the Pricing page.

Which integrations does WappCloud support?

From the Growth plan, the Pricing page lists Shopify, WooCommerce and IndiaMART integration. Google Sheets and Google Forms integration is listed from Pro. WappCloud's integrations section also covers HubSpot, Bigin by Zoho CRM, Razorpay, PayU, OpenCart and a custom API option.

Can I change my WappCloud plan later?

Yes. WappCloud's pricing FAQ says you can upgrade or downgrade your plan at any time, and that if you upgrade mid-cycle you only pay the prorated difference for the rest of the month or year.

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