Turn online shopping interest into customer conversations
Answer questions, follow up on carts and keep shoppers updated, all on WhatsApp.
No credit card required
From first question to repeat purchase
Product enquiries and questions
Answer shopper questions right away and share products in the chat.
- Shoppable product messages
- WhatsApp chatbot
- Instant replies
Cart recovery and follow-ups
Send automated reminders to shoppers who leave items in their cart. Available when your Shopify or WooCommerce store is connected.
- Abandoned cart trigger
- Automated reminders
- Approved templates
Order updates and notifications
Send order confirmations, shipping alerts and delivery updates automatically.
- Order management
- Custom notifications
- Order fulfilled trigger
Post-purchase support and repeat engagement
Resolve questions from one shared inbox and keep in touch with segmented updates.
- Shared team inbox
- Broadcasting
- Audience segmentation
How a shopper enquiry could lead to a sale
An example of how a team could set this up with WappCloud's tools, not a ready-made retail workflow. The messages are samples, and some steps are handled by your team. Automated messages use approved templates and go only to customers who have opted in.
- Step 1:
Shopper enquires about a product
Customer
Hi, do you have this jacket in a medium?
WappCloud tool: WhatsApp chatbot
- Step 2:
Shopper receives a response
Business
Yes, we do! Here's the product card with the details.
WappCloud tool: Shoppable product messages
- Step 3:
Shopper completes the next step
Business
Ready when you are. Here's a link to finish your order.
WappCloud tool: Payment links in chat