Reach Thousands Instantly with Personalized WhatsApp Messaging
Overview:
Broadcast your message to thousands of users with just a click — but with a personal touch. WappCloud lets you create dynamic, targeted campaigns that feel one-on-one while operating at scale. Ideal for promotions, updates, reminders, and customer re-engagement.
What You Can Do:
- Send announcements, deals, offers & updates
- Automate recurring broadcasts for seasonal campaigns
- Re-engage dormant users or recover abandoned carts
- Personalize each message for relevance and higher response
- Upload CSVs or integrate with your CRM
- Personalize messages with dynamic fields like name, last order, or location
- Schedule ahead & preview before sending
- Stay compliant with WhatsApp Business policy
Convert Ad Clicks into Instant WhatsApp Conversations
Overview:
Bridge the gap between curiosity and conversion. With Click-to-WhatsApp Ads, leads can message you directly from Facebook, Instagram, or Google. Eliminate friction, shorten sales cycles, and boost ROI by turning clicks into qualified conversations.
What You Can Do:
- Launch Meta ads that open WhatsApp on click
- Pre-fill messages to guide conversations
- Route incoming leads to bots or agents instantly
- Capture leads directly into your CRM
- Seamless ad-to-chat funnel setup
- Works with Facebook, Instagram, Google, YouTube ads
- Smart routing to sales/support agents or bots
- Analytics dashboard to monitor ad performance
One Unified Inbox for All WhatsApp Conversations
Overview:
No more scattered messages or missed replies. WappCloud’s Shared Team Inbox brings all customer chats into one place, allowing your team to collaborate, assign, and respond with full visibility and efficiency.
What You Can Do:
- Assign chats to agents based on skills or region
- Add tags, notes, or escalate issues
- Track SLAs, resolve queries faster
- Maintain complete customer conversation history
- Agent performance insights & workload distribution
- Real-time updates & notifications
- Shift-based handling with multi-region support
- Customer history available for context
Automate Customer Journeys Without Writing a Line of Code
Overview:
Design WhatsApp workflows visually — from onboarding to feedback forms — without coding. WappCloud’s no-code builder lets you build dynamic conversational flows using drag-and-drop logic.
What You Can Do:
- Create welcome journeys, surveys, order flows
- Automate support workflows and feedback collection
- Build flows with conditions, delays, and logic branches
- Preview, test, and deploy instantly
- Drag-and-drop visual interface
- Smart triggers, branching, and fallback handling
- Integrates with your CRM and backend tools
- Save templates and reuse flows easily
Deliver Timely Alerts, Updates & Confirmations Automatically
Overview:
Keep your customers informed at every stage with real-time notifications over WhatsApp. Whether it's a payment confirmation, order dispatch, or appointment reminder, WappCloud helps you stay proactive and reduce drop-offs.
What You Can Do:
- Send automated alerts for transactions, updates & changes
- Trigger messages based on customer actions or system events
- Use templates with dynamic personalization
- Integrate with CRMs, eCommerce, or booking systems
- Real-time notifications with guaranteed delivery
- Personalized messages that boost retention
- Seamless API or backend integration
- Compliant with WhatsApp Business messaging rules
Offer 24/7 Smart Support & Lead Capture at Scale
Overview:
Let intelligent chatbots handle repetitive questions, qualify leads, and assist customers — even while you sleep. WappCloud’s AI chatbots use NLP to understand context and provide real-time responses in multiple languages.
What You Can Do:
- Build bots for support, sales, onboarding, and more
- Enable human handover when needed
- Use NLP to understand user intent and respond smartly
- Multilingual support for global audiences
- Zero-code bot builder with AI intent mapping
- Human + Bot hybrid handling
- Instant replies, 24/7 coverage
- Lead capture and scoring automation
Send the Right Message to the Right People, Every Time
Overview:
Stop sending generic messages. WappCloud helps you slice your audience by behavior, activity, tags, and engagement — so every campaign hits home.
What You Can Do:
- Segment by engagement, geography, past actions
- Build lifecycle-based drip campaigns
- Auto-tag users during interactions
- Use A/B testing for message optimization
- Granular audience filters
- Auto-trigger flows based on user status
- Campaign-level analytics by segment
- Schedule based on timezone or activity
Empower Large Teams to Manage WhatsApp Together — Seamlessly
Overview:
When many agents handle thousands of chats, chaos can creep in. WappCloud brings clarity with role-based access, performance tracking, and real-time handoffs.
What You Can Do:
- Assign roles like Admin, Agent, Viewer
- Transfer chats between agents instantly
- Leave private notes & context for collaboration
- Monitor agent productivity and chat SLAs
- Role-based permissions and data access
- Zero overlap with chat ownership rules
- Internal handovers without customer confusion
- Agent performance dashboards
Measure, Analyze & Optimize — In Real Time
Overview:
Data drives decisions. WappCloud’s analytics suite helps you track performance across marketing, bots, and agents — with AI-powered insights that uncover patterns and predict outcomes.
What You Can Do:
- Monitor campaign open/click/conversion rates
- Analyze agent or bot productivity
- Export reports (daily, weekly, monthly)
- Use sentiment analysis & AI predictions
- Custom dashboards by team or use-case
- Compare metrics across time periods
- Track lead pipelines and resolution times
- Detect drop-offs, delays, or friction
Connect WappCloud with Your Tech Stack, Automate Everything
Overview:
WappCloud’s full-featured REST API makes it easy to integrate WhatsApp automation into your existing tools — from CRMs and ERPs to custom software and eCommerce platforms.
What You Can Do:
- Trigger messages based on app or web events
- Sync customer profiles, purchases, orders
- Update statuses and tags automatically
- Push WhatsApp engagement data back to your systems
- Works with Shopify, Salesforce, Zoho, HubSpot & more
- Real-time triggers and sync
- Supports workflow builders, webhook listeners
- Minimal dev time with plug-and-play docs